As Customer Success Manager (m/f/d) you are part of our revenue tribe and responsible for the support and satisfaction of our customers.
You will be the central contact person for about 50 accounts (customers with a company size of 30 - 3,000 employees) and the strategic contact person for your customers.
You make your customers successful in the long term, ensure that customer satisfaction is always very high and focus on a sustainable partnership.
You are responsible for the contract renewals of your customers, expand the JobShop packages through sales deals and keep the churn rate below 5%.
You proactively seek contact with your customers several times per quarter and meet them in face-to-face meetings (digital & or face-to-face on-site).
You analyze the KPI dashboards of the customers, understand the correlations of the most important recruiting KPIs and derive measures for optimization and goal achievement for the customer(s) from them.
You are in close contact with the Account Management, Implementation Management, Product Management, Customer Support and Data teams.
Your profile
What you need to be successful at talentsconnect
You have at least 3 years of relevant experience in success management, sales or relationship management of B2B software products, ideally in an HR Tech environment.
You have an understanding of digital products and are able to understand complex issues and find solutions for your customers
You are an organizational talent and work very independently, so you prioritize your goals, tasks and responsibilities perfectly at all times and remain committed to them
You are extremely customer-oriented and love to inspire customers, are empathetic and quickly manage to build relationships with different personas (from HR Manager to Head of (m/f/d))
You are willing to learn and are able to implement what you learn quickly
You enjoy the sales area
You have a strong communication talent and use this to communicate internally and externally in a very targeted manner and can thus also turn critical customers into fans
What we offer you:
You will receive an attractive salary package consisting of fixed salary, variable compensation & additional benefits
You can actively shape the ambitious growth of talentsconnect
Your environment at talentsconnect: A team of successful, young & disciplined talents who motivate you to get the best out of yourself and a leader who challenges and encourages you.
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